Cronkhite Home Solutions believed (and still do) that the industry had, and was still changing.We firmly believed customer satisfaction and web presence; real-time, web reviews was going to be the life or death of the contractors in the future. The great thing about technology even in the home improvement business is customers can now "vote" online. By voting, we mean they can give a positive review or a negative one. For many contractors this has created a problem. For us, it is just the opposite.